At Autohatch Incubators, we want all customers to be satisfied with their purchase. Because we sell incubators, spare parts, and farm equipment locally, our return policy works as follows:
Returns Eligibility You may request a return or exchange if:
The item is faulty or damaged on delivery, OR
The item has a manufacturer defect, and you report it within 7 days of purchase.
What Cannot Be Returned The following items are not eligible for return:
Items damaged due to misuse or incorrect installation
Items that have been modified or tampered with
Consumables (bulbs, heaters, sensors) after use
Products returned after 7 days
Warranty Support All incubators come with a 1-year warranty covering:
Factory defects
Controller issues
Electrical faults (not caused by misuse)
Warranty does NOT cover:
Power surge damage
Water damage
Physical damage
- How to Request a Return or Warranty Service Please contact us through: 📞 0711 275 984 📍 We are located along outering road Kariobangi Roundabout next to co operative bank and 📨 Email: autohatchincubators@gamil,com
Include:
Your name
Receipt or order number
Photo/video of the issue
- Refunds If a refund is approved:
Refunds are processed via Mpesa or Bank within 3–7 working days
- Exchange If the item qualifies for exchange, we will replace it with:
The same model
A similar model of equal value if the exact one is unavailable
- No Shipping Required We currently sell products locally. All returns or exchanges happen physically at our shop or through arrangement with our delivery team.